Terms & Conditions
Thank you for visiting our site and shopping with Francis Gallery Ltd. Here is a list of details you'll need to know before browsing our site and placing an order with us.
We accept payment via debit/credit card and Paypal. To use a debit or credit card, simply enter your card information when prompted, and your account will be securely charged.
You have 14 days upon receipt of your work to apply for a refund. When asking for a refund, please email email@example.com, specify a reason why, and return the work in the condition in which it arrived.
Delivery times :
Please allow up to 3 working days for us to process your order prior to shipping. Working days exclude weekends and public holidays. All orders are delivered by DHL. They are tracked and will require a signature. You may prefer to choose a delivery address where you know someone will be available to accept the delivery.
Duties and Taxes
International packages may incur taxes and/or duties. Please familiarise yourself with your country’s fees and policies before placing an order. Francis Gallery Ltd. is legally obligated to enter the full value of orders on customs forms.
If you live in a remote area, your order may incur a delivery surcharge of £17.50. Please allow extra time for your order to arrive if you live in a remote area.
We will try our best to fulfil every order as specified in our terms, but delays and cancellations may occur for reasons beyond our control. We reserve the right to cancel any orders for any reason, refunding our customers for the full amount immediately.
For any further assistance, please get in touch at firstname.lastname@example.org.
1. What information do we collect from you?
The information you give us may include your name and contact details, including address, telephone number, and email address, as well as your payment information. This occurs when you place an order on our online shop; email us your information in regards to an order; create an online account; subscribe to our newsletter; and/or participate in a reader’s survey or competition.
Information that is provided by you will only be used for the purpose for which it is provided, unless you are informed otherwise at the time of giving the information.
2. How do we use your information?
We may use your information to provide goods and services that you have requested, and to communicate with you about those goods and services; to operate our site; to comply with applicable law; and as otherwise permitted by applicable law.
3. How do we share your information?
We may disclose your personal information to partners of Francis Gallery Ltd. who supply services to you on behalf of Francis Gallery Ltd., and who need to process personal information in the provision of such services. When you request goods and services from us, you are consenting to the disclosure of your personal information to our partners who may provide such goods and services under contract and guarantee to our satisfaction that they have sufficiently robust processes in place to ensure the security of your personal information whilst it is in their care. This includes our fulfillment house – who are GDPR compliant – who we share customer order mailing information with, via password-encrypted spreadsheets.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If all or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets
We may disclose de-personalised data (such as aggregated statistics) about the users of our website in order to describe our sales, customers, traffic patterns, and other site information to prospective partners, advertisers, investors, and other reputable third parties and for other lawful purposes; but these statistics will include no personally identifying information.
Under certain circumstances we may occasionally be required by law, court order, or governmental authority to disclose certain types of personal information and we reserve the right to comply with any such legally binding request.
Other than this, Francis Gallery Ltd. will not disclose any of your personal information to any other third parties without your consent.
4. How long will we keep your information?
We will hold your information on our system only for as long as is necessary – such as fulfilling a request for goods and services. After that timeframe, your information will be securely deleted, or in some cases, anonymised.
5. How is your information stored and kept secure?
The website and our server have appropriate technical measures in place to protect against unauthorised or unlawful use of your personal information, as well as the accidental loss, destruction, or damage of your information while under our control. However, no data transmission over the internet can be guaranteed to be 100% secure, and while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us and you do so at your own risk.
6. Who is responsible for your data?
Francis Gallery Ltd. is responsible for your data. Our registered address is 37 Great Pulteney St, Bath, BA2 4DA, United Kingdom. We are registered as a company in England and Wales.
7. What are your rights?
You are entitled to see copies of all personal information held by us, and to amend, correct, or delete such data. You can also limit, restrict, or object to the processing of your data.
If you gave us your consent to use your data, for example, so that we can send you marketing emails, you can withdraw your consent by emailing us at email@example.com.
When you get in touch, we will come back to you as soon as possible, and where possible within one month. If your request is more complicated, it may take a little longer to come back to you.
If you have any complaints regarding Francis Gallery Ltd.’s processing of your personal information, please email us at firstname.lastname@example.org with the subject – Data Controller – or write to us at, Francis Gallery, c/o Data Controller, 3a Fountain Buildings, Lansdown Road, Bath, BA1 5DU, United Kingdom.
Please note that you have the right to lodge a complaint with the supervisory authority, which is responsible for the protection of personal information in the country where you live or work, or in which you think a breach of data protection laws might have taken place.
Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are common and won’t do anything to harm your system – they simply store or gather information. They help you to get the most out of your visit to our website.
We may collect information about your computer including, where available, your IP address, operating system, and browser type for system administration as part of our audit trail process. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. You are not obliged to accept cookies and you can adjust your browser’s setting to prevent it from accepting cookies on your computer. Please note you may not be able to take full advantage of our website if you do so.
Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they can be used to store information which may identify a user’s computer, cookies do not personally identify users and passwords, and credit card information are not stored in cookies.