1. Can you frame a print for me?
We offer a bespoke framing service to cater for individual needs. This starts at £150 and options can be discussed by emailing email@example.com. Lead times will depend on the availability of our partners and how complex your framing needs are.
2. My order hasn't arrived. What should I do?
If you have not received your work, please email firstname.lastname@example.org.
3. What can I do if my order is damaged, or I receive the wrong work?
We want you to receive your work in a pristine condition. If your work is damaged or incorrect, please email email@example.com, including photographs clearly showing the damage or incorrect work, as well as the packaging it arrived in.
4. How much is shipping?
We offer global shipping with tracking & insurance, at a fixed shipping rate, for all works priced below £1,000.00. The shipping costs vary between UK, Europe and Rest of World destinations, and are shown at checkout. However, if you live in a remote area, a surcharge of £17.50 may be applied to your order.
Works priced above £1,000.00 require us to obtain a custom shipping estimate for each customer, based on their location. Please email us at firstname.lastname@example.org to receive your shipping estimate for these works.
5. I see you do not ship to my country. What can I do?
We currently ship to 42 countries. If you live outside of these countries, and would like to order a work, please email us at email@example.com and we can offer you custom shipping options.
6. Can I commission an original art work?
Yes, you can. In order to commission an original work, please email us at firstname.lastname@example.org, informing us of the artist you wish to work with.
7. Can I use the photographs on your website?
Unfortunately, at this point in time, you cannot use our photography without our written consent.
8. Where is your gallery?
3 Fountain Buildings, Lansdown Road, Bath, BA1 5DU, United Kingdom.
9. When are you open?
We are open to the public from Thursday through to Saturday, from 10am to 6pm; and by appointment-only on Monday - Wednesday.